Guarantee and Warranty Policy

Guarantee & Warranty Policy

1. General

We are committed to offering high-quality products and ensuring customer satisfaction. This Guarantee & Warranty Policy explains the terms under which products sold on our website are covered for defects, performance issues, or manufacturing faults.

2. Product Guarantee

We guarantee that all products sold are 100% genuine, unused, and sealed (where applicable).
Products are guaranteed to be free from manufacturing defects at the time of delivery.
If a product is found to be damaged, defective, or incorrect at the time of delivery, customers must notify us within 24–48 hours of receipt with supporting images and the invoice.

3. Warranty Coverage

Warranty, if applicable, is provided by the manufacturer or brand, not by the website directly.
Warranty coverage applies only to electrical appliances, beauty devices, equipment, or tools that are explicitly mentioned as “warranty-covered” on the product page.
Warranty duration and terms vary by product and brand and will be specified on the product description or warranty card.

4. What Is Covered Under Warranty

Warranty typically covers:

Manufacturing defects
Functional or performance issues arising under normal usage
Electrical or mechanical failures (for devices)

5. What Is Not Covered

Warranty and guarantee do not cover:

Damage caused by misuse, mishandling, negligence, or improper installation
Normal wear and tear
Consumable items (creams, gels, serums, masks, waxes, etc.)
Products damaged due to exposure to water, heat, chemicals, or power fluctuations
Unauthorized repairs or alterations
Expired products or damage caused after the delivery window

6. How to Claim Warranty or Guarantee

To initiate a claim:

1. Email our customer support team with
- Order ID
- Product images/videos clearly showing the issue
- Invoice copy
2. Our team will verify the claim within 7–10 business days.
3. If approved, the product may be:
- Replaced
- Repaired
- Refunded (as per brand or company discretion)

7. Replacement & Refund

Replacement is subject to stock availability.
If replacement is not possible, a refund or store credit may be issued.
Refunds will be processed to the original payment method within the stipulated timeline.

8. Brand Warranty Service

In some cases, customers may be required to contact the authorized service center of the brand directly.
Warranty cards, original packaging, and invoice must be retained for warranty claims.

9. Limitation of Liability

Our liability is limited strictly to the purchase value of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use of the product.